An easier, more supportive borrower experience
How can we help?
Access My ORDE
Ready to head straight over to view and manage your account online?
Hardship Support
Whether you’ve lost your job, affected by an injury or illness or just struggling to make ends meet, our Customer Assist team are here to help.
Addressing Your Concerns
We aim to provide you with an exceptional experience, but if you have any complaints, we encourage you to let us know.
Contact Us
Need help with your account, My ORDE, hardship support or something else? We’re here to assist.
Easy access, anytime
With the My ORDE app, borrowers can view and manage their loan 24/7 — all in one place.
Check balances, update details, request redraws, download statements and manage payments, whenever it suits you.
Download the My ORDE app
Step 1Click on the Log In button and select Register.
Step 2Follow the prompts to enter your contact details and security questions.
Step 3Read and accept the Terms & Conditions.
Step 4Create your password. You're now ready to use My ORDE!Your top questions, answered.
We’ve pulled together a list of common questions to help you easily get the answers you need.
You can add, edit, and delete direct debit details on your account under the 'Manage' tab in your My ORDE account.
We offer Direct Debit as our payment method. You can set this up by:
Logging into MY ORDE and scheduling a payment
Calling us at (03) 8657 2500
Emailing [email protected]
Once set up, repayments will be automatically debited from your nominated account on the agreed date.
You can access all your loan details in real-time by logging into your My ORDE account.
If you’re having trouble getting set up or accessing your account, please reach out to our Client Services team by emailing [email protected] or by calling 13 ORDE (13 67 33). Our phone lines are open Monday to Friday from 8:30am to 5:30pm (AEST/AEDT), excluding public holidays.
You can redraw any available amount from your account at any time.
To request a redraw:
Complete the Redraw Request form, available in the My ORDE app.
Please ensure that the Redraw Request has been wet signed by ALL borrowers – DocuSign is not available for this form.
Email the completed and signed form to [email protected]
